Email-to-ticket automation, SLA tracking, and real-time team collaboration, with full customer history from the moment a ticket lands.
Designed for B2B SaaS support teams who've outgrown a shared inbox and don't need Zendesk's complexity.
Every inbound support email becomes a structured ticket automatically, with intelligent routing, priority classification, and team assignment. No manual triaging. Nothing slips through a busy shared inbox.
The ticket list shows the full email subject, requester, mailbox source, and status at a glance. Filter by agent, group, category, tag, status, and priority.
Define response and resolution SLAs per ticket type or customer tier. Pronto tracks them in real time and sends automated escalation alerts before the SLA deadline, not after the complaint.
Agents receive direct notifications with the ticket title, priority, due date, and minutes remaining. No manual monitoring required.
Internal notes, @mentions, and real-time status updates, your team resolves tickets together without forwarding email chains. The full requester history and recent tickets are visible in the sidebar on every ticket.
Reply to customers directly from the ticket with a rich text composer. Full thread history on the right. Requester's other open tickets below.
Requester's Kindle contact profile surfaces when Kindle is connected
At-a-glance visibility into unresolved, overdue, due today, open, on-hold, and unassigned ticket counts. Recent activity feed shows all incoming emails and customer replies in real time.
Know exactly what your team is sitting on, before your customers tell you about it.
Zendesk is built for enterprise operations. Intercom charges per resolution. Freshdesk is dated. Pronto is for B2B SaaS support teams that handle real support volume without enterprise overhead, or per-ticket pricing surprises.
Join the wishlist. We'll reach out when it's ready for your team.
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